We also appreciate any comments that you may have regarding our web site, and any suggestions to help us improve our site are welcome. Our Address is: CVF Supply Company 2919 Union Road, Suite E Paso Robles, CA 93446 Send Mail To: CVF Supply Company P.O. Box 66 Paso Robles, CA 93447-0066 Phone - 805-237-1632 Fax - 805-237-1649 Orders -1-800-511-3991 Or e-mail us at: customerservice@cvfsupplycompany.com Payment Methods: We have several convenient payment methods you can use to purchase products on our website, including Visa and MasterCard, American Express, Diners Club, Discover, PayPal, etc. However, we are also happy to accept your order by telephone at 1-800-511-3991, or you may fax your order 24 hours a day to (805) 237-1649. Note: We have found that using the shipping calculations for PayPal would result in excessive shipping charges to our customers. If you use PayPal, please choose it from the payment options when you check out, include all necessary information, and we will e-mail you an invoice with an e-mail address to forward PayPal payments to for your order. If you prefer to order by mail, you may pay for your order with cashiers checks, money orders, or personal or business checks drawn on United States banks. Simply choose the "Bill Me" payment option when you checkout, and we will e-mail an invoice to you that you can print out, include your payment, and mail to us. NOTE: If payment for your order is not received within 7 business days using the "Bill Me" option, your order will be considered uncollectible and canceled. NOTE: We will accept Business or Personal checks that are drawn on United States banks only. IMPORTANT! If we do not receive your payment by mail for your order within 7 working days we will clear the invoice. Inventory will not be held past this period. NOTICE: Orders paid with business or personal checks will not ship until check clears. (Usually 7-10 days) Checks that do not clear will not be redeposited! Or you can Fax or e-mail us with your Name, shipping address (no p.o. boxes), phone number, and e-mail address and write the word ORDER in the subject line. Include a description of the product, the product code number (next to the price) price, and quantity that you want. We will then e-mail or fax you an invoice that you can simply print out, include your payment, and mail to us. You must include your phone number so that we may call you to verify your order. We will accept visa, MasterCard, American Express, Diners Club, Discover, PayPal, cashiers checks, money orders, and business or personal checks as payment for your order. Shipping: We will ship anywhere in the United States, including Alaska and Hawaii. Alaska and Hawaii ship UPS 2nd Day Air, or USPS Priority Mail or Parcel Post,(handling charge applies) subject to weight and size restrictions. We do ship to APO military addresses using USPS priority Mail, or Parcel Post Service, subject to weight and size restrictions. Shipping for USPS Priority Mail or Parcel Post is added at the time of shipment, and will include a $2.50 handling charge. Handling Charges - A $2.50 handling charge applies to all USPS shipping. Canada - We no longer ship to Canada. Puerto Rico - Ships UPS 2nd day air or USPS Priority Mail or Parcel Post. U.S. Virgin Islands - Ship UPS Worldwide Express, or USPS Priority Mail or Parcel Post. Most orders ship the same or the next business day. If there is a delay with your order, you will be notified via e-mail, fax, or telephone. Exceptions: Large or very heavy items (over 150 pounds) may ship truck freight. (Generators for instance) Please allow 7-14 days shipping for truck freight. Shipping costs for items shipped truck freight will be added at the time of shipment. Return Policy: Products may be returned within 10 days after receipt. Buyer MUST have a return authorization number and returned item must be in new, unused condition with all accessories, parts, manuals, packing materials, etc. Buyer pays for return shipping, and a 10% restocking fee. Returns on Manufacturer Refurbished or Reconditioned items are to the manufacturer for warranty service. WARRANTY: CVF Supply Company warranties every item that we sell (unless otherwise specified for a particular item) for a period of 30 days from the date of purchase. Additionally, a manufacturer warranty may also apply depending on the individual item. Warranty is limited to replacement or repair of the defective item, at our option. No other warranty is given, expressed, or implied. |